Shipping

1. General Overview

These Shipping Policies explain how Cafe Lavid LLC our manages the delivery of our Colombian coffee products within the United States. By placing an order, you agree to the terms described in this document.

2. Shipping Coverage

We ship nationwide across the United States, including Alaska and Hawaii. International shipping may be available depending on destination and customs regulations.

Shipping availability is subject to carrier limitations and service areas.

3. Processing Times

Orders are processed within 1–3 business days. Processing times may be longer during holidays, high‑volume periods, or supply chain disruptions.

You will receive an email confirmation once your order is placed and another when it ships.

4. Delivery Times

Delivery times depend on:

1. Destination
2. Shipping method selected
3. Carrier performance
4. Weather conditions
5. Seasonal demand

Estimated delivery windows are provided at checkout but are not guaranteed.

5. Shipping Methods

We work with certified carriers to ensure safe and timely delivery. Available shipping options may include:

1. Standard shipping
2. Expedited shipping
3. Priority shipping
4. Carrier‑specific services (UPS, USPS, FedEx)

Shipping fees are calculated at checkout based on weight, distance, and service type.

6. Tracking Information

Once your order ships, you will receive a tracking number via email. Tracking updates depend on the carrier’s system and may take several hours to appear.

7. Shipping Delays

Cafe Lavid LLC is not responsible for delays caused by:

1. Carriers
2. Weather conditions
3. Natural events
4. Customs inspections (for international shipments)
5. Incorrect or incomplete shipping information provided by the customer

We will assist you in contacting the carrier if needed.

8. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information. We are not liable for orders delivered to incorrect addresses due to customer error.

If you need to update your address, contact us immediately at support@cafelavid.com

9. Lost or Stolen Packages

If a package is marked as delivered but cannot be located:

1. Check with neighbors or building management
2. Verify the address provided
3. Contact the carrier directly

Café La Vid LLC is not responsible for lost or stolen packages after delivery confirmation. We will assist you in filing a claim with the carrier.

10. Damaged Packages

If your package arrives damaged:

1. Take photos of the damage
2. Keep all packaging materials
3. Contact us within 7 days of delivery

We will evaluate the case and may offer a replacement or refund depending on the situation.

11. International Shipping

International orders may be subject to:

1. Customs duties
2. Import taxes
3. Local regulations
4. Delays due to inspections

These fees are the responsibility of the customer.

12. Changes to These Policies

We may update these Shipping Policies at any time. Changes will be posted on this page with a revised “Last updated” date.

13. Contact Information

For shipping inquiries, contact:

Lavid coffee LLC – Customer Support Email: comercial@lavid.com Phone: +1 (213) 636-7372