1. General Overview
These Purchase and Sales Policies govern all transactions made through Cafe Lavid LLC’s online store. By placing an order, you agree to the terms described in this document.
2. Product Availability
Our Colombian coffee products are subject to availability. Because coffee is an agricultural product, harvest variations may affect stock levels, flavor profiles, and packaging.
We reserve the right to discontinue or modify products without prior notice.
3. Pricing
All prices are listed in U.S. dollars (USD). Prices may change at any time due to market conditions, import costs, or supply chain adjustments.
Taxes, shipping fees, and discounts are calculated at checkout.
4. Order Processing
Orders are processed within 1–3 business days. Processing times may vary during holidays, high‑volume periods, or unforeseen supply chain delays.
You will receive an email confirmation once your order is placed and another when it ships.
5. Shipping and Delivery
We ship nationwide within the United States. Delivery times depend on the carrier, destination, and selected shipping method.
Cafe Lavid LLC is not responsible for delays caused by carriers, weather conditions, or customs inspections for international shipments.
6. Returns and Refunds
Due to the nature of coffee as a consumable product, we accept returns only under the following conditions:
- The product arrived damaged.
- The product was incorrect.
- The package was never opened.
Refunds are issued after inspection and approval. Shipping fees are non‑refundable unless the error was ours.
Requests must be submitted within 14 days of delivery at: comercial@lavid.com
7. Cancellations
Orders may be canceled before they are processed. Once an order has shipped, it cannot be canceled.
If you need to request a cancellation, contact us immediately at comercial@lavid.com
8. Payment Methods
We accept:
- Credit and debit cards
- Cash
- Digital wallets
- Secure online payment platforms
- All payments are processed through certified third‑party providers. We do not store full credit card numbers.
9. Quality Guarantee
We guarantee the authenticity and quality of our Colombian coffee. If you believe your product does not meet expected standards, contact us so we can evaluate the issue.
10. Customer Responsibilities
Customers agree to:
- Provide accurate shipping and billing information.
- Review product descriptions before purchasing.
- Use products according to recommended guidelines.
- Ensure safe storage of coffee to maintain freshness.
11. Fraud Prevention
We reserve the right to refuse or cancel orders suspected of fraud, unauthorized activity, or misuse of our website.
12. Limitation of Liability
Cafe Lavid LLC is not liable for:
- Damages caused by improper use of products.
- Losses resulting from shipping delays.
- Errors caused by incorrect customer information.
- Issues arising from third‑party payment processors.
13. Changes to These Policies
We may update these Purchase and Sales Policies at any time. Changes will be posted on this page with a revised “Last updated” date.
14. Contact Information
For questions or concerns regarding purchases, contact:
Cafe Lavid LLC – Customer Support Email: comercial@lavid.com Phone: +1 (213) 636-7372
